Interactive Voice Response

The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad

  • A computer needs special hardware called a telephony board or telephony card to understand the DTMF signals produced by a phone.
  • A simple IVR system only requires a computer hooked up to a phone line through a telephony board and some inexpensive IVR software.
  • The IVR software allows you to pre-record greetings and menu options that a caller can select using his telephone keypad.
  • More advanced IVR systems include speech-recognition software that allows a caller to communicate with a computer using simple voice commands which may be our future enhancements.
  • Customer Interactive Platform attracts more users.
  • Regional Languages are used to Interact with Customers
  • Frequent Queries can be logged and Quick Fixes can be provided accordingly.
  • IVR systems have the advantage of making callers and customers feel like they're being attended to, even if it's just by a machine. If you have a simple question, it's better to get a quick answer from a computerized operator than to wait ten minutes on hold before talking to a human being.
  • An IVR system can be available 24 hours a day to field questions and help customers with simple tasks.
  • Customer Enlightenment on Services is made easier with the Use of Regional Languages to assist Customers of all Kinds
  • Customer Initiates the service usage
  • Dynamic menu (customer specific)
  • Autimated SMS post session termination
  • Extensive logging mechanism
  • Uses same service code as USSD toll free number ensuring service recall
Services Offered