The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad
A computer needs special hardware called a telephony board or telephony card to understand the DTMF signals produced by a phone.
A simple IVR system only requires a computer hooked up to a phone line through a telephony board and some inexpensive IVR software.
The IVR software allows you to pre-record greetings and menu options that a caller can select using his telephone keypad.
More advanced IVR systems include speech-recognition software that allows a caller to communicate with a computer using simple voice commands which may be our future enhancements.
Customer Interactive Platform attracts more users.
Regional Languages are used to Interact with Customers
Frequent Queries can be logged and Quick Fixes can be provided accordingly.
IVR systems have the advantage of making callers and customers feel like they're being attended to, even if it's just by a machine. If you have a simple question, it's better to get a quick answer from a computerized operator than to wait ten minutes on hold before talking to a human being.
An IVR system can be available 24 hours a day to field questions and help customers with simple tasks.
Customer Enlightenment on Services is made easier with the Use of Regional Languages to assist Customers of all Kinds
Customer Initiates the service usage
Dynamic menu (customer specific)
Autimated SMS post session termination
Extensive logging mechanism
Uses same service code as USSD toll free number ensuring service recall
Aimed at Customer Friendly Solution for Service Issues
Services offered are having repeated usage without being itself repetitive
Targets all set of users and helps easy communication with use of regional languages
Captures multiple mass interests
High User Interaction.
Direct updates about Vodafone Services.
Internet Connectivity not required
No need to Register Online
Compatible on all phones
Menu Based user interactive Service
Bonus Card activation
Last 5 Transaction Checks
Hot Key Activations for Easy BC recharges
Thank YOU SMS for BC promotions and Customer Enlightenment